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We have updated our theme, so we request you to update the theme to the latest version and let us know if the problem still exists?
You can view this link for updating process: https://www.styledthemes.com/wordpress-tutorials/410-installing-updating-themes
Note: Please take a backup of your site before proceeding. Normally we use duplicator plugin to make a backup. https://wordpress.org/plugins/duplicator/.
Here is the video tutorials how to use duplicator and save it to your local computer https://www.youtube.com/watch?v=VdvOGV2eIjE