I’m not sure… but here is my assumption….up to this day, there are a lot of users of Encounters and this is the first time I’ve been notified of the issue you are experiencing. How you are describing it and showing on your video, plus the fact that my demo site is working for you, it appears it’s something unique about your setup. I was going to say it might be related to your tablet device, but because the demo site works for you, it leaves the possibility of your site itself. The really hard part is to know what.
Is it possible for me to get access to your admin and take a quick look? If so, please go to the Support page on this site and at the bottom click Email Support, then send the login info.