Announcement banner – not appearing on every page

[Karen Arbasetti]

My announcement banner is not appearing on every page of my website despite the fact that I have the settings configured that way. What am I doing wrong? Thanks in advance!

[Bidur]

Hello Karen,

Do you mean you’ve used the Announcement widget and it is not working or please share us your site url and locate it there what you mean to say ?

Thanks!

[Karen Arbasetti]

Hi Bidur,

Yes, that is correct. It works on some pages but not all. I’ve tried different web browsers on both PC and MAC and have the same results.

My url is http://www.primelubeinc.com

It does not appear on the home page but does appear on some other pages. I have the widget configured to appear on all pages. I even deleted the original widget and recreate it from scratch and am having the same issue.

Any help you can provide would be greatly appreciated!

Thanks,
Karen

[Bidur]

Hello Karen,

Could you locate it on your website and tell us how you added it?

Thanks!

[Karen Arbasetti]

Hi Bidur,

For example: it appears on all pages http://primelubeinc.com/industries/ but not my home page (which is the most important).

I added it through appearance>widgets. I added the text widget to the announcement widget. This is the text I added:

Title: Need Information About the Upcoming Price Increases?

Click here for the latest news.

Show widget for everyone. Show on checked pages. I have the Home pages included in this.

Thanks for your help!
Karen

[Bidur]

Hello Karen,

Thanks for the information!

Well we’ve gone through your website and found out the announcement content which you’ve mentioned above clearly works and is appearing fine even in the homepage. Please find it here; Announcement in homepage
Isn’t it what you intended to do?

Let us know.
Best Regards,
Bidur

[Karen Arbasetti]

what browser and platform are seeing this on? I just checked again on three separate computers, both PC and MAC in safari, explorer and firefox and am not seeing the banner on the homepage. I’ve cleared history, cache. I don’t know what else to do to resolve this. I need this feature to work. Please advise on next steps.

[Bidur]

Hello karen,

Quite strange! If you meant the same as mentioned above in the screenshot how the announcement is appearing well enough here checking from all the browsers both on windows and mac.
Can you provide us the screenshot of the announcement not working from your end?

Thanks!

[Author]

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