Child Theme not installing

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This topic contains 11 replies, has 2 voices, and was last updated by  Binaya D 3 years, 1 month ago.

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  • #37740

    John Bourke
    Participant

    Hi,

    I’ve just tried to switch a site’s theme from Circumference to Flat Responsive but was told when I went to install the child theme that the Parent was missing (it is not, it is the active theme). I had this problem with Flat Responsive before (then when I asked for help you took my login details and solved it so I don’t know what you did to fix it). I’ve now renewed my subscription and downloaded the latest version of the theme in the hope that it would solve the problem. It hasn’t (please see attached). Please let me know how I can fix this problem.

    Thanks,
    John

    PS Although this time I am trying to use the theme on an existing site, previously the problem occurred on a clean new WP installation

    Attachments:
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    #37752

    Binaya D
    Participant

    Hi John,

    Could you please mention your site URL along with WP-login details, so that we could fix this issue as well as we will provide you the solution about this issue. And please select the “set as private reply” when you send the login details.

    Thanks

    #37754

    John Bourke
    Participant
    This reply has been marked as private.
    #37756

    Binaya D
    Participant

    Hi John,

    Could you please the delete flat responsive theme via your dashboard and please let us know will you able to delete or not?

    Thanks

    #37763

    John Bourke
    Participant
    This reply has been marked as private.
    #37765

    John Bourke
    Participant
    This reply has been marked as private.
    #37795

    Binaya D
    Participant

    Hi John,

    We have install both parent and child theme in your dashboard and now you can check it.

    Thanks

    #37797

    John Bourke
    Participant

    Hi Binaya,

    I’ve checked and it works, thanks. Can you please let me know what the issue was and how I can rectify it when I hit it again (i’ve hit it twice now on different sites about 6 months apart and only with this theme).

    Thanks again,
    John

    #37798

    Binaya D
    Participant

    Hi John,

    It seems that there is some error while you install the theme, so we just upload the latest version of themes by our-self and it works perfectly. That’s all we have done.

    Thanks

    #37799

    Binaya D
    Participant

    Hi John,

    It seems that there is some error while you install the theme, so we just upload the latest version of themes by our-self and it works perfectly. That’s all we have done.

    Thanks

    #37846

    John Bourke
    Participant

    Hi Binya,

    I’ve taken a look at it appears that the issue might be in the path. The directory name the child theme in is now called:
    “child-flat-responsive”

    ..but the name it’s given when I installed from the download was: “flat-responsive-child”

    Bye for now,
    John

    #37896

    Binaya D
    Participant

    Hi John,

    Oh yes that may be the problem but we hope now your issue has been fixed, if not then please let us know.

    Thanks

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