Color

[Ron King]

Hi,
In Customize, all the links under “colors” are inactive. I am running WP Version 4.3.1 and Celestial Version 3.0.1. Do you have any idea what might be going on?

[Binaya D]

Hi Ron King,

Could you please explain more about issue because we are little bit confused about your issue, as the problem you mentioned doesn’t exist on our end. The colors section are working perfectly.

Thanks

[Ron King]

I’m attached a picture so you can see it’s not working.
I also have another, really urgent problem.

These were all created using the WordPress “Create Audio Playlist.” They worked when I created them, but have real issues now. I tested them in Chrome, Edge and Firefox. I had a programmer look at the sites and he finally came to the conclusion that it was a problem with your themes. Both he and I then tested the with different themes that weren’t yours, and the Playlist files worked fine.

World Jazz Scene – not updated recently “Encounters Theme”
http://worldjazzscene.com/annie-sellick/
All of the titles are linked to sound files. Notice that in the little black window it shows “download.” Nothing works on the site any longer, but it sure used to. What should show there are the controls.

Jim Templeton’s site. Completely updated. “Celestial”
http://jimivories.net/the-cosmic-dust-fusion-band/ It shows the same “download” text here, but in this case if you refresh the page it works.
http://jimivories.net/musical-variety-from-jim-templeton/
Sound files done a bit differently here, but the same problem. Works if the page is refreshed.
colors.jpg

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[Binaya D]

Hi Ron King,

Please update your wordpress because while you have updated wordpress it has been crashed, so update it, but before updating the wordpress please make a backup of your data.

Thanks

[Ron King]

I don’t know which issue or website you’re talking about, The Jim Templeton site IS updated and both issues remain.

[Binaya D]

Hi Ron king,

We are talking about the color options as mention in screenshots which you have provided us. In your screenshots there is no display of color selection to explain this we have send the screenshots of our site, please have a look.

Thanks
Untitled.jpg

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[Ron King]

Your message says, “We are talking about the color options as mention in screenshots which you have provided us. In your screenshots there is no display of color selection to explain this we have send the screenshots of our site, please have a look.” That is exactly what I was telling you, so you’re clarifying what I was saying, but I’m not sure why. I would like the color selections to work so that I can use them on the http://www.jimivories.net website.

The JimIvories.net site is Celestial 3.0.1 and WordPress 4.3.1
WorldJazzScene.com is use Encounter 1.6.7 and WordPress 4.3.1. I have repeated tried to update the Encounters version without success. Maybe I’m doing something wrong, but I don’t know what.

Do you have any ideas about the audio problem. I’m attaching a file to show what it should look and and how it actually looks. As I said before, it seems to be theme related because it works fine when I test it on other themes.
audio.jpg

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[Shekhar Bhandari]

Hi Ron,

Can you send us the wp-details of your site, so we could provide the solution asap.

Thanks

[Ron King]

I sent you the version numbers, what other details do you need?

Also, did you read the part about the music files? You make no mention of it, so I’m not sure you saw that part. That issue is urgent as it affects a number of my sites. Tp repeat, it seems to be theme-related as it works fine in other themes. I don’t have time to re-do my sites in different themes. Besides, I like you themes and hope I can keep using them. It’s just that audio is important with many of my sites.

[Binaya D]

Hi Rog King,

Could you please provide us wp-login details via mail, so we could provide solution asap.

Thanks

[Ron King]

Hi,
Are you going to be able to help me with the audio and customization problems. I haven’t heard back from you for a while so thought I’d better check in. I’m thinking that maybe you can’t fix them, so at least let me know. These are important sites and if I need to find another theme and start over with them, I need to get going because my client is getting upset.
Thanks!

[Ron King]

I’m sorry to bother you, but I need to know something. 🙁 Will you be able to help me? If you can’t offer support just tell me rather than leave me hanging. Thanks.

[Shekhar Bhandari]

Hi Ron,

It seems that your browsers is not loading the video at default, please try to use a small audio file at the beginning.

Thanks

[Ron King]

Shekhar, I’m not sure what you mean. After the page opens, if you refresh the page it then works correctly. Is it just not going to work with your themes? My workdjazzscene.com site has hundreds of audio files, and it’s not going to be fun to re-build the entire site, but it that’s what I have to do I need to get started. Jimivories.com doesn’t have that much audio, so maybe I can work around it some other way.

[Binaya D]

Hi Ron King,

We have reply via email with solution.

Thanks

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