Customize Feature Not Loading

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This topic contains 15 replies, has 3 voices, and was last updated by  Sushil Adhikari 2 years, 10 months ago.

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  • #40081

    Dave’s Health
    Participant

    Don’t know if anyone else is having this issue, perhaps it was an update on a plugin that caused the issue. Anyway, the Customize feature won’t load. The result is indicated in the screen shot. URL is daveshealth.com. Is there anything I can do to remedy this?

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    #40094

    Sushil Adhikari
    Moderator

    Hi Dave’s Health,

    It seems you are using obsolete version ie 1.2.3, we are already on to version 2.0.0 . Please update to latest version which may solve your issue.

    Let us know if still you got any problem after updating theme to latest version.

    Thanks

    #40144

    Dave’s Health
    Participant

    Thank you. How do I get the update? Through WordPress or is there a download on this site?

    #40225

    Bidur
    Moderator

    Hi,

    To get update login to styled themes and go to my-account and download the latest version of theme.

    Thanks

    #40438

    Dave’s Health
    Participant

    I’ve gone to My Account, clicked on the Preferential theme package download, and got a maintenance mode message. I repeated this a couple days later and received the same message. Am I missing something or is the site really in extended maintenance mode?

    #40446

    Sushil Adhikari
    Moderator

    Dear Dave’s Health,

    To remove this you need to remove .maintenance file from root directly of your site
    see here for reference:

    https://codex.wordpress.org/FAQ_Troubleshooting#How_to_clear_the_.22Briefly_unavailable_for_scheduled_maintenance.22_message_after_doing_automatic_upgrade.3F

    You have to use cpanel or ftp to access root folder of your WordPress site.

    let us know if you have more doubt.

    Thanks

    #40464

    Dave’s Health
    Participant
    This reply has been marked as private.
    #40469

    Bidur
    Moderator

    Hi Dave,

    Please login with your same credentials in here https://www.styledthemes.com/login/.
    Then your purchased theme will be listed in my-account page if your subscription is not expired. Please also send us your email address through which you purchase our theme so that we can check and reply you if subscription is expired.

    Thanks

    #40549

    Dave’s Health
    Participant
    This reply has been marked as private.
    #40552

    Bidur
    Moderator

    Hi,

    We have attached you with latest version of Preferential Pro package please check your email if you are facing problem signing in Styledthemes.com. If you still facing problem in theme please send us your site url and wp login detail we will fix for you.

    #40625

    Dave’s Health
    Participant
    This reply has been marked as private.
    #40646

    Sushil Adhikari
    Moderator

    Dear Dave’s Health,

    We again request you to use latest version of preferential pro, now you are using version-1.2.3 and we already are in 2.0.3 version.

    Let us know if you need any further assistance from our side.

    Thanks

    #40702

    Dave’s Health
    Participant
    This reply has been marked as private.
    #40718

    Sushil Adhikari
    Moderator

    Hi Dave’s Health,

    Could you please send us your email address so we can attached you latest theme file.

    We look forward for your response.

    Thanks

    #40729

    Dave’s Health
    Participant

    The email you can send it to is [email protected]. Thanks.

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