Home Forums WordPress Themes – Premium Preferential Customize Feature Not Loading

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #40081
    Dave’s Health
    Participant

    Don’t know if anyone else is having this issue, perhaps it was an update on a plugin that caused the issue. Anyway, the Customize feature won’t load. The result is indicated in the screen shot. URL is daveshealth.com. Is there anything I can do to remedy this?

    Attachments:
    You must be logged in to view attached files.
    #40094
    Sushil Adhikari
    Moderator

    Hi Dave’s Health,

    It seems you are using obsolete version ie 1.2.3, we are already on to version 2.0.0 . Please update to latest version which may solve your issue.

    Let us know if still you got any problem after updating theme to latest version.

    Thanks

    #40144
    Dave’s Health
    Participant

    Thank you. How do I get the update? Through WordPress or is there a download on this site?

    #40225
    Bidur
    Moderator

    Hi,

    To get update login to styled themes and go to my-account and download the latest version of theme.

    Thanks

    #40438
    Dave’s Health
    Participant

    I’ve gone to My Account, clicked on the Preferential theme package download, and got a maintenance mode message. I repeated this a couple days later and received the same message. Am I missing something or is the site really in extended maintenance mode?

    #40446
    Sushil Adhikari
    Moderator

    Dear Dave’s Health,

    To remove this you need to remove .maintenance file from root directly of your site
    see here for reference:

    https://codex.wordpress.org/FAQ_Troubleshooting#How_to_clear_the_.22Briefly_unavailable_for_scheduled_maintenance.22_message_after_doing_automatic_upgrade.3F

    You have to use cpanel or ftp to access root folder of your WordPress site.

    let us know if you have more doubt.

    Thanks

    #40464
    Dave’s Health
    Participant

    Sorry, I’m confused…how does a file on my site affect the functioning of Style Themes’ site? The maintenance message I’m seeing is at https://www.styledthemes.com/new/index.php?eddfile=12374%3A12133%3A37%3A1&ttl=1501044684&file=37&token=0bd787dcb0b961f103bd4d74a2cf11ef. Isn’t there a way to update the theme through WordPress? I’ve looked at Updates from the Dashboard as well as in Themes, but I’m not seeing any way to update to 2.0.0. Or could you maybe send me a link to an updated file?

    #40469
    Bidur
    Moderator

    Hi Dave,

    Please login with your same credentials in here https://www.styledthemes.com/login/.
    Then your purchased theme will be listed in my-account page if your subscription is not expired. Please also send us your email address through which you purchase our theme so that we can check and reply you if subscription is expired.

    Thanks

    #40549
    Dave’s Health
    Participant

    The email address is [email protected]. Thanks.

    #40552
    Bidur
    Moderator

    Hi,

    We have attached you with latest version of Preferential Pro package please check your email if you are facing problem signing in Styledthemes.com. If you still facing problem in theme please send us your site url and wp login detail we will fix for you.

    #40625
    Dave’s Health
    Participant

    Sorry, I don’t see the attachment. If you would please take a look at my site, I’d appreciate it. The url is http://www.daveshealth.com and the password is w0rdpr3ss_SevaD. Thanks for your help.

    #40646
    Sushil Adhikari
    Moderator

    Dear Dave’s Health,

    We again request you to use latest version of preferential pro, now you are using version-1.2.3 and we already are in 2.0.3 version.

    Let us know if you need any further assistance from our side.

    Thanks

    #40702
    Dave’s Health
    Participant

    Yes, that’s what I’m trying to do – upgrade to the 2.0.3. version, but I’m having trouble doing that. A few posts back bidur told me you would attach the latest version of the Preferential Pro package. Bidur also told me that if I continued to have trouble, then I should provide my login information for further assistance. I didn’t see the attachment, so I provided my login information. I would appreciate it if you could help me out.

    #40718
    Sushil Adhikari
    Moderator

    Hi Dave’s Health,

    Could you please send us your email address so we can attached you latest theme file.

    We look forward for your response.

    Thanks

    #40729
    Dave’s Health
    Participant

    The email you can send it to is [email protected]. Thanks.

Viewing 15 posts - 1 through 15 (of 16 total)
  • You must be logged in to reply to this topic.