Customize Feature

[Judy Asman]

Hi there — for some reason, the options under the customize feature do not appear for me right now. Please see the screenshot of what I see. I’m working with the P&S Child Theme.

This was my first time working in this client’s site for a while and I just updated WP to Coleman.

Is there something I need to do to get it back? Thank you!

Judy

screenshot_customize_puresimple.jpg

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[Binaya D]

Hi There,

Thank you for contacting Styled Themes Support.

It seems like you are using an outdated version of the theme, so we request you to update the theme to the latest version and let us know if the problem still exists?

You can view this link for updating process: https://www.styledthemes.com/wordpress-tutorials/410-installing-updating-themes

Note: Please take a backup of your site before proceeding. Normally we use duplicator plugin to make a backup. https://wordpress.org/plugins/duplicator/

Here is the video tutorials how to use duplicator and save it to your local computer https://www.youtube.com/watch?v=VdvOGV2eIjE

Thanks

[Judy Asman]

Thanks, Binaya. Will do. I’ll give that a try. That does not surprise me as I have not worked on this site for nearly two years. I’ll let you know if updating the theme works! Noted on backing up the files and thanks for the tip on the duplicator plugin.

Cheers,
Judy

[Binaya D]

Hi Judy,

You are welcome, sure we will look forward to your respond.

Thanks

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