Customizer

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  • #50841
    Miranda Graat
    Participant

    Since last week somehow I cannot see the right screen in the customizer anymore where I normally could see the homepage of the website I was building, or I get a WordPress login screen on the right side.
    Do you have any suggestions what’s happened?

    Please help.

    Regards,
    Miranda

    #50844
    Bidur
    Moderator

    Hi Miranda,

    Would you send us the attached screenshot of the actual issue?

    Thanks!

    #50850
    Miranda Graat
    Participant

    Hi Bidur,

    Enclosed 3 screenshots. 1 Is made in Edge, 1 in Chrome and 1 in Firefox. Theme is Encounters and the website is https://personalsoulscript.com/

    Regards,
    Miranda

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    #50854
    Bidur
    Moderator

    Hello Miranda,

    It might be one of the plugins issue. Try to deactivate and reactivate the plugins one by one and and if found the problem consult the respective plugin author. Try and let us know.

    Thanks!

    #50855
    Miranda Graat
    Participant

    Hi Bidur,

    There was an issue with the Display Widgets plugin, it was corrupt. So the plugin was removed. All the other plugins are allready installed over 2 years and there where no problems.
    If you want I can send you the login details per e-mail so you can have a look

    Regards,
    Miranda

    #50856
    Bidur
    Moderator

    Please send the wp-admin login details via email.

    #50868
    Bidur
    Moderator

    Hello,
    Your caching plugin was creating the conflict. We’ve deactivated the plugin WP Super Cache . You can now change the banner image. Please try now and let us know.

    Thanks!

    #50872
    Miranda Graat
    Participant

    Thank you very much for your help….!!! 🙂 I have fixed the innerbanner now and I can see the customizer again.

    Regards,
    Miranda

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