Delete Everything And Start Over & Banner Help

[Karen Doniere]

Hello, I recently purchased the Flat Responsive Pro theme after trying to get the free theme to work. Now I need your help to do two things:

1). delete everything and start over. I’ve read instructions with the free theme, but I tried it and I couldn’t figure it out on my own.
2). get the banner to show on every page. It’s not showing on my home page at all although I’ve published it.
I appreciate your help. Thank you.

Sincerely,
Karen

http://forgivenessstrategy.com/

[Bidur]

Hello Karen,

Thanks for contacting us!

Please follow the tutorial here and try to setup your site stepwise;
https://www.styledthemes.com/documentation/free-themes/flat-responsive/

Let us know if you’re stuck anywhere.

Best Regards,
Bidur

[Karen Doniere]

Hi Bidur,

Unfortunately I’ve tried this tutorial without any success which is why I reached out to you for further help. May I have a full refund. I’d rather spend my money elsewhere because I’ve wasted several days as I have tight deadlines to meet. Thank you so much and take good care.

Sincerely,
Karen

[Bidur]

Hello Karen,

Since our support is offered Monday through Friday, 10am to 4pm (UTC+2/GMT+1), we reached your query yesterday. We’d already enquired about your problem. If you can tell us where you’re stuck we can still guide you. However if you want a refund we’ll provide it that’s up to you.

Let us know.

Thanks!

[Karen Doniere]

Hi Bidur,

I’d rather receive a refund and call it day. I appreciate your prompt response. Take good care.

Sincerely,
Karen

[Karen Doniere]

Hi Bidur,

Please let me know what date my refund for the theme was issued so I can check in with my bank. Thank you for your help.

Sincerely,
Karen

[Styled Themes]

Hello Karen,

Your refund has been issued today morning, it should show immediately on your PayPal account.
Apologies for the delay.

regards
Imre

[Author]

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