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Home › Forums › WordPress Themes – Premium › Flat Responsive › Delete Everything And Start Over & Banner Help
Hello, I recently purchased the Flat Responsive Pro theme after trying to get the free theme to work. Now I need your help to do two things:
1). delete everything and start over. I’ve read instructions with the free theme, but I tried it and I couldn’t figure it out on my own.
2). get the banner to show on every page. It’s not showing on my home page at all although I’ve published it.
I appreciate your help. Thank you.
Sincerely,
Karen
Hello Karen,
Thanks for contacting us!
Please follow the tutorial here and try to setup your site stepwise;
https://www.styledthemes.com/documentation/free-themes/flat-responsive/
Let us know if you’re stuck anywhere.
Best Regards,
Bidur
Hi Bidur,
Unfortunately I’ve tried this tutorial without any success which is why I reached out to you for further help. May I have a full refund. I’d rather spend my money elsewhere because I’ve wasted several days as I have tight deadlines to meet. Thank you so much and take good care.
Sincerely,
Karen
Hello Karen,
Since our support is offered Monday through Friday, 10am to 4pm (UTC+2/GMT+1), we reached your query yesterday. We’d already enquired about your problem. If you can tell us where you’re stuck we can still guide you. However if you want a refund we’ll provide it that’s up to you.
Let us know.
Thanks!
Hi Bidur,
I’d rather receive a refund and call it day. I appreciate your prompt response. Take good care.
Sincerely,
Karen
Hi Bidur,
Please let me know what date my refund for the theme was issued so I can check in with my bank. Thank you for your help.
Sincerely,
Karen
Hello Karen,
Your refund has been issued today morning, it should show immediately on your PayPal account.
Apologies for the delay.
regards
Imre
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