Encounters 1.7.8

[Julie]

HI

I have just uploaded the latest version of Encounters which on your site appears to be 1.7.8 although on my website it seemed I had a version above this one??? 1.7.9

Anyway, there used to be a box you could check in the customisation panel to keep the featured image when you click on a single post? That is now gone and I now find no featured image when clicking through to the post… This is not good. Can you let me know how I can get back to 1.7.9 or is there something else I can do to bring back my featured image.

My website is http://www.thebeautyissue.com

Thanks,
Julie

[Shekhar Bhandari]

Hi Julie,
Sorry, we could find the customization panel that you are talking about. Could you be specific on which section it was on the previous version of the theme as we haven’t removed any features of the theme in the update.

Thanks.

[Julie]

In the area where you customize the site. I think Andre had put the option in basic settings. But it is gone now and my featured image is no longer showing on a single post or in categories

Also, I had version 1.7.9? Where is that version on your website?
Thanks,
Julie

[Shekhar Bhandari]

Hi Julie,
Our Latest Version is 1.7.8. We are confused how the version in yours become 1.7.9. I will check the previous versions of the encounters theme, to find out if there was an customize setting or not, if there was such setting, it will be added in the next update for sure.

Thanks.

[Julie]

Hi Shekhar,

I did have 1.7.9.

Andre loaded it for me personally, perhaps it was a version just for me?? As I had asked about the featured image issue.

In the meantime, I am confused you do not know what I am talking about regarding the ability to customize the site? It under the dashboard drop down box. You go to customize where you can change the colours, add social media.. etc..

Anyway, somewhere in there was a button to either show or hide featured image on a single page.

Please help as I website needs to be very visual and if I do not have the ability to show the featured image on single pages it is just not good.

Thanks,
Julie

[Julie]

If you can’t resolve this, then how long will it be until your next update? You don’t do them that often.

I’m kicking myself that I went back to an old version that hasn’t really changed much anyway..

I did a back up before I changed to 1.7.8 but that will not resolve the problem will it? I need 1.7.9

🙁

[Julie]

Hi again Shekhar,

I have not heard back from you in answer to my problem. Perhaps you think it is resolved but I still need help.

As I have now lost 1.7.9 version of encounters I am wondering if I go to my back up will this give me back version 1.7.9?

Originally and as your demo confirms if you only use the thumbnail size of the featured image it will still show up when you click on a single page or category, my version will not do this.

I recently added code so that my featured image which I have as a large image goes to a thumbnail when you click on a single page. This is great and thanks for that snippet of code.

However, the problem of no longer seeing the featured image AT ALL not matter which way I set things is a BIG problem for me.

I am having difficulty remembering all the details and I cannot find the communication between us, as we went to private email on this. What I do know is Andre responded and added this function in the customize area in a few minutes. I think this is how I came to have 1.7.9 (although, I did not notice this at the time) How else could I have a version higher than 1.7.7 or 1.7.8.. It is a mystery that perhaps only Andre can answer.

In the meantime, as you have not said when you would be doing your next update, is their some snippet of code I can add to my child theme to allow my featured image to show up again as it did before 1.7.8 was installed.

Thanks, look forward to hearing back from you soon

Julie

[Shekhar Bhandari]

Hi Julie,
Sorry for the late response, we are adding customize settings to the theme and will release the next update within today. with the functionality to show featured image on single pages.

Thanks.

[Julie]

Hey Shekhar

That’s fantastic. I will look out for it.

Still a bit confused when you say you are adding customize settings to the theme though? There has always been customize settings.. but hey.. as long as I get my featured image back.. I’ll be happy.

Thanks
Julie

[Shekhar Bhandari]

Hi Julie,
Sorry to inform you that we can’t release the theme today, We will release it tomorrow. Sorry for the inconvenience.

Thanks.

[Julie]

Okay Shekhar, I’ll will keep a look out for it. Thanks for letting me know.

Julie

[Julie]

Hello,

I have just seen an update 1.7.9 so I have tried to install it, however the dates on the file still appear as last modified back in December? Have you made the changes? Is it okay to upload?

Also, I found the email from Andre regarding the changes which I have copied below for you to see. It appears he did give me a version 1.7.9

From Andre..

[Julie]

Hello,

I have just seen an update 1.7.9 so I have tried to install it, however the dates on the file still appear as last modified back in December? Have you made the changes? Is it okay to upload?

Also, I found the email from Andre regarding the changes which I have copied below for you to see. It appears he did give me a version 1.7.9

From Andre..

[Shekhar Bhandari]

Hi Julie,
Download the latest file again and install it. It’s ready to upload.

Thanks.

[Julie]

Thank you. All good now.

Julie 🙂

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