hacker verification code removal

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This topic contains 5 replies, has 16 voices, and was last updated by  Matt-2 3 years, 3 months ago.

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  • #17467

    Matt-2
    Participant

    I recently had someone access and insert an html verification code, and I cannot access the theme-editor.php to remove the code.

    Where can I access the header code to remove their line of code. Seems frustrating that I can edit those pieces on other themes.

    Help please. It’s annoying

    #23074

    Binaya D
    Participant

    Hi Matt,

    Could you please mention the link of your site as well as the screenshots of your issue where you are finding problem, so that it will be easy yo both of us to find the solution asap. We hope you understand.

    We look forward to your respond.

    Thanks

    #23081

    Matt-2
    Participant

    I attached a shot of what is read when I try to access http://www…com/wp-admin/theme-editor.php

    &

    the html verification code I am trying to remove.

    Typically, I thought you could access those codes by clicking the appearance—>header buttons. I’m at a loss of what to do.
    Picture2.jpg
    Picture1.jpg

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    #23084

    Sushil Adhikari
    Moderator

    Hi Matt,

    Thanks for your response. This is not a problems from the theme. However you can follow this steps, this may help you.

    1> First try by deactivating each plugin and check if those problems exist. YOu can deactivate the Verify Google Webmaster Tools if you are using.
    2> Check if owner of site is changed. As Google can only share stats and analysis of your site with owners of the site. If it didn’t find owner , it may throw the error.
    3> Check with that email address if any user is related to this email.

    Thanks

    #23086

    Matt-2
    Participant

    1. Did that. Why do I get a “You do not have sufficient permissions to access this page.” when I try to access the theme editor?

    2. Yes there was a change. A hacker used an html code to gain ownership. I cannot unverify them until I remove the html code.

    3. there is NO authorized owner associated with the email.

    I need to remove the line of html code.

    #17468

    Sushil Adhikari
    Moderator

    Hi Matt,

    It will be better if you consult to your respective hosting provider. They might help you on this. And also you can follow this steps, this may help you.

    1> Check wp-config file:

    It may occur when there is a mis-match between your wp-config.php. First of all, make sure you (or the WordPress install) has correctly set up the database name, database user name, database password, and database host. See this link: http://codex.wordpress.org/Editing_wp-config.php

    2> Make changes on wp-users:

    Then you can access phpMyAdmin (most hosting providers offer this in their control panel), Then go to the wp_users table and find the row for your user_login[wp-admin login ] . Note the ID of this row. Now, go to the wp_usermeta table and find the wp_capabilities row for your user_id . Set the value of this row to
    a:1:{s:13:”administrator”;b:1;}

    Thanks

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