How do I update my pro theme

[Michelle Aldous]

I seem to have outdated version of mt Pure & Simple theme as follows

Pure & Simple – 1.4.3
Pure & Simple Child – 1.0.0

Two questions

– why is it not automatically updated
– how do I update – i have downloaded the latest version. I thought maybe if I went via the upload new theme it would update, but it fails saying file destination already exists.

There must be any easy way to keep themes automatically up to date.

One possibility is that in January I changed my domain name from theseniormasterstour.com to tsmt.co.uk.

Please advise

Thanks
Michelle

[Binaya D]

Hi Michelle,

Please follow this link to update the theme https://www.styledthemes.com/installing-updating-themes/
and please make a backup before you process.

Thankd

[Michelle Aldous]

Thank you for your reply and I have updated my theme. Reading an earlier posting I thought that would correct issues I have customizing. I try to update things like header etc in customize and I get a white blank screen. I have limited my plugins and deactivated any I can do without and that does not make any difference. Please advise as I cannot make customizable updates to my website (acess too widgets and menu’s are fine).

Thanks, Michelle

[Binaya D]

Hi There,

Could you please send us your site WP-login details by selecting private reply, so that it will be easy to both of us to find the solution asap. We hope you understand.

We look forward to your respond.

Thanks

[Michelle Aldous]

Hi my word press login is

seniormasters
pw Tour2016

Thank you
Michelle

[Michelle Aldous]

I do also have a problem with mailpoet which I cannot correct. It freezes when I try and post a new newsletter. And the subscribe is not working which is in the rightside. I have kept with it as it has our introductory newsletter and it automatically send out any news posting, so in that respect it works. If I could find a replacement for mailpoet I would use it. Just don’t know what to try and I have all my contacts stuff there. Mail poet has been a problem much longer than customizing.

Thanks
Michelle

[Binaya D]

Hi There,

Could you please tell us what is the memory space of your hosting? because we got the following message which is kept in the screenshots.

Thanks

http://prntscr.com/c8vnxa

[Michelle Aldous]

Here is the information from my cpanel. As you can see I have high limits relative to low usage

Memory Usage
306.6 / 2048 MB
Entry Processes
0 / 150
Number of Processes
3 / 100
I/O Usage
0 / 2048 KB/s
File Usage
13,710 / 250,000
Disk Space Usage
1.68 GB / 100 GB

[Michelle Aldous]

I have had the memory issue a number of times, been to hosting company in past, there is no real reason for these memory outbursts. We get a bit of interest and site comes to its knees, starting with admin functions like customization. The website is not over complicated, mainly information pages, and woocommerce set up for a small event entry system… a handful a month thats all. The access to customization has also been a problem during these spells too. No idea what or why. Don’t have that many plugins, doing nothing really complex, just simple tweaking and we are at a key time of the year to rewrite. I wish we could get this corrected as the site looks great. Going back to the version, woocommerce never really picked up any pure & simple customisation that was in customizer. I have been updating and adding a few pages…but nothing exhaustive.

Thanks
Michelle

[Michelle Aldous]

Hi, I have tried to add a page to the menu and it will not save… the circle just goes round endlessely without adding it

Thanks
Michelle

[Binaya D]

Hi There,

We have check your customize issue and we check in other themes also, so we have found that it is not the problem with our theme because when you use other theme then also you will have problem in customize, so please contact to hosting provider or developer which is near by you. We hope you understand.

And after you fix this issue then it will be easy to fix other issue also because there may be conflict on it, so please fix the customize issue with the help of hosting provider or developer, so we can process to fix other issue.

Thanks

[Michelle Aldous]

Hi my hosting company referred me to you. There is nothing they can do! Please advise more information to take this up with them further. Point them in the right direction.

Thank you
Michelle

[Binaya D]

Hi Michelle,

We check your every plugin and found that this is the conflict of plugin(The SEO Framework), so we have deactivate this plugin and now your customize option is working perfectly, so you may check it.

Thanks

[Michelle Aldous]

Perfect, thank you so much for your help and time

Michelle

[Binaya D]

Hi Michelle,

You are welcome!

Thanks

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