I don't seem to have the file your directions said to unzip

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    Pam McCall

    I bought the pro version of Encounters. This theme instructs you to go to
    to get installation instructions, which states..

    The first thing you will need to do is to download the theme to your desktop and then unzip the file “” because inside this is your actual theme file.

    I do not see a downloadable file titled, Instead these downloads are what I show in my account.

    So I downloaded the encounters 3.0.2 and unzipped it and I then had a file named Encounters like she shows in the installation video. But when I click on the unzipped folder to upload it, it won’t let me. It only opens the folder further to expose all the theme files. The video instructs to open the file ENCOUNTERS PACKAGE but I do not have a file or folder by that name.

    I need further instructions to complete the download please.

    Pam McCall

    • This topic was modified 6 years, 3 months ago by Pam McCall. Reason: saw spelling errors

    Hello Pam,

    You can install the theme manually or via theme installer.

    1. You need to go to appearance > themes > Add new > upload theme
    2. insert the zipped file encounters.3.0.2
    3. Also install the zipped file encounters-child
    4. after installation completes you are ready to activate the theme

    Note: Always use the child theme so that changes won’t lost upon theme updates.
    The documentation clearly guides you.


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