image being cropped on the portfolio project page

[Amy Duncan]

I’m trying to set up a portfolio using the Jetpack Portfolio. I have created a project, but the image is automatically being cropped when viewed in the individual project page: http://redcanyonretrievers.com/project/colt/

How do I prevent this from happening?

[Sushil Adhikari]

Hi Amy Duncan,

First you try by deactivating unnecessary plugins[Especially plugins that regenerate thumnail of your post ]. If this does’t help you out then please provide us your login details (FTP and WP-login details) so it will be easy for both of us to find the solution of the problem as soon as possible.

Note: Please take a backup of your site before proceeding. Normally we use duplicator plugin to make a backup. https://wordpress.org/plugins/duplicator/.
and send us your login details through this email address: [email protected]
Here is the video tutorials how to use duplicator and save it to your local computer https://www.youtube.com/watch?v=VdvOGV2eIjE

Thanks

[Author]

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