Instagram widget not working

[Elizabeth]

Hello,

I’m recently having trouble with the ST: nora: Instagram Photos widget on http://legacyri.com/. WordPress and active plugins are all up to date, and the instagram account is live at https://www.instagram.com/legacyri/. The site is displaying the message, “Instagram has returned invalid data”. I don’t know exactly when the problem began but it was within the last 6 weeks. Furthermore, when I attempted to drag the widget to the Inactive Widgets area, it disappeared altogether. Please help.

Thanks!

[Bidur]

Hello Elizabeth,

Could you please locate the issue or the error message you’re getting on your website so we can track and provide you appropriate solution?

Best Regards,
Bidur

[Elizabeth]

Ok, I turned it back on. You can see it in the far right widget area at the bottom of each page of http://legacyri.com/. I do not have a staging version of this site right now, so please take a look as soon as you can and then let me know so I can hide it again.

Thanks in advance for your help.

[Bidur]

Hello Elizabeth,

Can you tell/show us how you added the content in your backend? Or even provide us your Dashboard login details so we can check it further?

Best Regards,
Bidur

[Elizabeth]

I inserted the content into the Footer Sidebar using the ST: nora: Instagram Photos widget from the Widget tool in the appearance editor. Surely you’re familiar with this feature of the Nora Pro theme? I entered the title and Instagram account name and selected the number of images I wished to display. I opted not to include the optional line of text. A screen shot is attached here.

I have created a temporary user name and password for you so you can hopefully troubleshoot this problem directly, and changed this to a private reply.

http://legacyri.com/wp-login.php
UN – Bidur
Pass – Jdxie@xEg^neLg#ppR$skNY@

Thanks

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[Bidur]

Hello Elizabeth,

There seems to be an issue with the instagram widget in our theme. We’re detecting the problem and we will be replying to you as soon as we solve the widget issue.
Thanks for your cooperation.

Best Regards,
Bidur

[Elizabeth]

Ok thanks, please keep me posted. I’m going to hide the widget for now since the site is live.

[Bidur]

Hello Elizabeth,

There’s been a delay and we’re working on it. We will follow you back by this weekend.
Thanks for your cooperation.

Best Regards,
Bidur

[Bidur]

Hello Elizabeth,

We’ve fixed the instagram widget issue. Please update the theme to our latest version i.e, 2.0.5.
Thanks for your cooperation again!

Best Regards,
Bidur

[Author]

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