Instagram widget not working

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This topic contains 8 replies, has 2 voices, and was last updated by  Bidur 1 month, 3 weeks ago.

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #59225

    Elizabeth
    Participant

    Hello,

    I’m recently having trouble with the ST: nora: Instagram Photos widget on http://legacyri.com/. WordPress and active plugins are all up to date, and the instagram account is live at https://www.instagram.com/legacyri/. The site is displaying the message, “Instagram has returned invalid data”. I don’t know exactly when the problem began but it was within the last 6 weeks. Furthermore, when I attempted to drag the widget to the Inactive Widgets area, it disappeared altogether. Please help.

    Thanks!

    #59235

    Bidur
    Moderator

    Hello Elizabeth,

    Could you please locate the issue or the error message you’re getting on your website so we can track and provide you appropriate solution?

    Best Regards,
    Bidur

    #59243

    Elizabeth
    Participant

    Ok, I turned it back on. You can see it in the far right widget area at the bottom of each page of http://legacyri.com/. I do not have a staging version of this site right now, so please take a look as soon as you can and then let me know so I can hide it again.

    Thanks in advance for your help.

    #59255

    Bidur
    Moderator

    Hello Elizabeth,

    Can you tell/show us how you added the content in your backend? Or even provide us your Dashboard login details so we can check it further?

    Best Regards,
    Bidur

    #59256

    Elizabeth
    Participant
    This reply has been marked as private.
    #59298

    Bidur
    Moderator

    Hello Elizabeth,

    There seems to be an issue with the instagram widget in our theme. We’re detecting the problem and we will be replying to you as soon as we solve the widget issue.
    Thanks for your cooperation.

    Best Regards,
    Bidur

    #59300

    Elizabeth
    Participant

    Ok thanks, please keep me posted. I’m going to hide the widget for now since the site is live.

    #59368

    Bidur
    Moderator

    Hello Elizabeth,

    There’s been a delay and we’re working on it. We will follow you back by this weekend.
    Thanks for your cooperation.

    Best Regards,
    Bidur

    #59394

    Bidur
    Moderator

    Hello Elizabeth,

    We’ve fixed the instagram widget issue. Please update the theme to our latest version i.e, 2.0.5.
    Thanks for your cooperation again!

    Best Regards,
    Bidur

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