Installation Problem

[Zain]

Hi,

I am trying to install Circumference theme on localhost (xampp). When I am trying to to activate theme, screen goes blank like no error message nor activated. Can you help me.

Regards
Zain

[Sushil Adhikari]

Hi Zain… that is odd because I use XAMPP as well for development and testing. I just now did an install of Circumference and had no problem. My guess is that it is something else creating a conflict maybe. How are you installing the theme? Also, did you unzip the package first?

[Zain]

Thanks for your reply, yes I’ve tried both ways, uploading zip and unzipping both main and child folder.

[Sushil Adhikari]

Do you have any third party plugins you installed? Perhaps (if not already done), disable them and try it. Is it possible to do a fresh install of WordPress and then the theme? Also, did you download the theme from a download link or from the “Downloads” menu link on my site here?

[Zain]

I’ve had a fresh copy of wordpress(3.9.1) installed without any plugin being installed. I’ve downloaded from the link sent in my email. Could you please provide me your email and also would you be able to have a look into this if I share screen with you ?

Many thanks

[Sushil Adhikari]

Due to security and my system setup, I cannot do screen sharing, sorry about that. However, contact me from HERE via email and I will reply back. When you get my reply, send me the zip file you got from the download and I will see if I can install it on my xampp test site (I will even do a fresh install of WordPress as well) and see if what is happening for you is happening with me with the theme file you received. This is the only way I can tell if it’s theme related or if it’s related to your current setup on your computer with xampp…..basically it sounds like something that is unique about your setup because there’s been hundreds who have installed this theme but your issue is the first.

As a side note, do you have a website where this site is going on? I’m thinking to try and install the theme there….plus this one I could actually install it for you if it’s on a live host server.

[Zain]

Oh, Thanks, done. Working fine now 🙂

[Sushil Adhikari]

You got it working now? What was it that you discovered?

[Author]

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