Installing

[Ron King]

When I tried to install Stylist Pro, after hitting the activate button everything went blank and I was unable to get back into my site. My server removed the theme and I tried again with the same result. Any ideas?

[Ron King]

I forgot to select the follow-up via email.
When I tried to install Stylist Pro, after hitting the activate button everything went blank and I was unable to get back into my site. My server removed the theme and I tried again with the same result. Any ideas?

[Binaya D]

Hi Ron,

Could you please tell us the what version of theme are you trying to activate in your dashboard, so that it will be easy to both of us to find the solution asap. We hope you understand.

We look forward to your respond.

Thanks

[Ron King]

2.0.0

[Binaya D]

Hi Ron,

We check our theme in both live site as well as in local but it works fine, so could you please mention the WP-login details of your site by selecting “Set as private reply”. We hope you understand.

Thanks

[Ron King]

User name – Ron
Password – [email protected]!ng20!6

I’ve finally started with another theme because I needed to get started. What are you going to do? If you try installing either theme, once you activate it, the main theme in one case, and the child in the other, the screen will go blank and you won’t be able to do anything further because you will be locked out. Then I will need to go into the ftp to disable whatever you’ve done to get it to work again.

[Binaya D]

Hi Ron,

We just activate the theme and it gone blank as you said but we will fix this issue asap. But could you please remove the theme from cPanel or FTP because we do not have the access to delete the theme. We hope you understand.

Thanks

[Ron King]

I’m back to Pure and Simple.

[Binaya D]

Hi Ron,

Could you please mention your memory space of your hosting as well as could you please mention your FTP/cPanel details so that we could check your problem formally.

Thanks

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