JavaScript error or conflict causing Gravity Forms JavaScript not to function

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This topic contains 3 replies, has 2 voices, and was last updated by  Bidur 9 months ago.

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #62716

    Ellen
    Participant

    I’m having problems with my site in that a form (Gravity Forms) is not displaying. It is throwing a display: none. According to Gravity forms this is a theme conflict. I have tested this site with another theme and it does in fact function properly. Please let me know what I can do to fix it.

    Here is the page that isn’t working: https://www.adventureturf.com/get-a-quote/

    #62731

    Bidur
    Moderator

    Hello Ellen,

    Could you please locate it on your website and attach the plugin so we can investigate it better?
    You can email us at [email protected]

    Thanks!

    #62745

    Ellen
    Participant

    It doesn’t seem like you got this message in reply to your email yesterday, so I am reporting it here. I really need to have this resolved quickly as it is affecting business.

    This is the error from my console:
    ReferenceError: jQuery is not defined[Learn More] get-a-quote:256:1

    <anonymous> https://www.adventureturf.com/get-a-quote/:256

    ReferenceError: jQuery is not defined[Learn More] get-a-quote:584:421

    <anonymous> https://www.adventureturf.com/get-a-quote/:584

    ReferenceError: jQuery is not defined[Learn More] get-a-quote:584:2

    <anonymous> https://www.adventureturf.com/get-a-quote/:584

    JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
    Loading failed for the <script> with source “https://www.adventureturf.com/wp-content/themes/preferential/js/preferential-bootstrap-st.js?ver=2.2.2”. get-a-quote:721:1

    Hi Bidur,
    I am not logged in at the moment and I don’t want to waste time here, our form is down. All you need to do is look at the page in your browser developer tools and you will see the error. (I have just removed the redirect) I’ve tested with another theme and it is fine. I’ve also deactivated each plugin individually and together and the issue is definitely in the theme.
    Please don’t make us wait another 24 hours with the time difference. I’m desperate to get this fixed quickly.
    Thank you.

    #62746

    Bidur
    Moderator

    Hello Ellen,
    There may be several reasons associated to uncaught ReferenceError and JQMIGRATE.
    It depends upon the inclusion of jQuery library, structure of js file or even we need to ensure jquery is loaded properly before the script. It can sometimes be some server configuration difference and/or https issue. We’ve testd but we don’t get more information from developer tools so we need to test the plugin locally. Please attach the plugin file.

    Add this css inside Dashboard>>Additional css to render the form visibility;

    .gform_wrapper {
        display: block!important;
    }

    Thanks!

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