License not activating

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  • #56371
    Chris
    Participant

    I’m a lifetime member and tried to activate my license using Celestial theme and it doesn’t appear to be working. Saying “License Status is Unknown”.

    Please advise.

    I’ve tried to register the site in both the Celestial section and the lifetime section.

    -Chris

    #56379
    Styled Themes
    Keymaster

    Hi Chris,

    Thanks for flagging this.
    While checking your account, I noticed an error in your licenses which is now corrected.
    Could you try to activate it again? Should be okay now.
    (FYI, I am going to delete your screenshot for privacy reasons)

    regards
    Imre

    #56440
    Chris
    Participant

    Thanks for deleting the screen shot.

    I’ve tried to enter the license code again and I’m still getting error message “invalid code”.

    I’m trying both the celestial code AND the lifetime code. Neither one seems to work. 🙁

    #56443
    Styled Themes
    Keymaster

    Hi Chris,

    I think I see what the issue is.

    is the URL you are trying to activate http://nh.building-stage.com/ ?

    I see this is in maintenance mode. This normally means your site returns a 503 (maintenance mode) server response and that usually blocks the license activation.
    When your site goes live and the maintenance mode is removed this should work as normal.

    ps: don’t use the Lifetime (main) license key, that’s only for admin/renewal purposes. Always use the theme specific keys.

    regards
    Imre

    #56444
    Chris
    Participant

    That is the url… but I don’t have it set up in maintenance mode… just a normal site. #confused

    #56474
    Styled Themes
    Keymaster

    thanks for helping us solve this via email, marking this thread as resolved.

    #56539
    Chris
    Participant

    Mission accomplished! Issue Resolved.

    Thanks!

    • This reply was modified 2 years, 4 months ago by Chris.
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