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  • #14858
    Ron King
    Participant

    One of the sites I’m using Encounters on has developed an issue. Sometimes when I open the site, or scroll around in it, the menu items at the top of the page don’t show, it’s just blank in that area. If I swipe back and forth with the cursor they will show up. It’s a little scary….. Ron

    #19414
    Sushil Adhikari
    Moderator

    This is the first I’ve heard of that happening…do you have a link to your site?

    #19415
    Ron King
    Participant
    #19416
    Sushil Adhikari
    Moderator

    Thanks for the link. I went to your site but as I navigated through this website, your top menu was there. However, I did experience a couple things, the first is that when I go through the site, the top menu does take a second, or slightly less to show up which once your “shopping cart” widget shows up, then the menu shows up. There could be a relation between the shopping cart or plugin and how it’s loading the page up, plus other scripts. The second thing I experienced was a 403 permissions issue on some pages and had to wait a moment to refresh to get the page to show. This happened on different pages.

    So there is something definitely happening, but I’m not sure what it could be. It’s more likely related to the shopping plugin you are using…it seems to have a moment delay which holds up the main menu until it loads. Might want to contact the plugin’s developer or support and let them know to see if they have an idea.

    In the end, I always see the main menu as I navigated. Just that it seems to get delayed in loading until the cart widget shows up.

    #19417
    Ron King
    Participant

    Forgive me ignorance, but what’s a 403 permissions issue?

    #19418
    Sushil Adhikari
    Moderator

    No worries… 403 permission error means that a file or directory (folder) cannot be accessed by the person because it is protected and that they do not have permission to access it. This can be a result of scripts in a plugin or even on the server (host) side. Some web hosts automatically put restrictions on some kinds of scripts and access.

    For yours, it was strange because it was random for me and it gave me the Access Denied error message then later it didn’t.

    As usual, if anyone has a problem, troubleshooting it means to take note of when something happens and if it happened before plus what changes were made before the error or problem shows up. Plus, disabling plugins and then one by one turning them on and testing the site each time will determine if a plugin is causing conflicts with the site. So for yours, you could try that and see if the menu doesn’t disappear.

    This is just part of making websites…it’s building, testing, troubleshooting, fixing, adjusting, more testing….

    #19419
    Ron King
    Participant

    I actually thought of that before seeing this post. I didn’t think it was the cart because it’s been done for a week or so, and this problem just showed up today. I did some testing and figured out where the problem was. It works fine now. Thanks for getting back to me so fast. Ron

    #19420
    Sushil Adhikari
    Moderator

    Awesome to hear… what was the problem that you discovered?

    #14859
    Ron King
    Participant

    Recently I added a plugin called Counterize. It’s really nice, but yesterday I played with the settings and checked something I thought might not be a good idea. I’m not sure what it was without looking, but know where to find it if you ever need to know. I had also uploaded a plugin today to do with YouTube. So I unchecked the item from last night and deleted the YouTube program. It seems likely it was one of the two. If it interests you, I will be happy to test them properly to find out exactly where the problem was. Clearly it was one of the two. The Counterize plugin is really nice, other than possibly that one setting. 🙂

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