Missing Button Label

[Kristina]

Hi,

When a user resumes a course we are missing the “ok” on the button with the pop up box to resume. Has anyone experienced this? We were told by our LMS plugin company that this was a theme issue.

Thanks,

Courtney

[Sushil Adhikari]

Hi Kristina,

Could you please provide site url of the page where you are encountering this issue. If this is from our theme we will definitely provide you proper solution.

Thanks

[Kristina]

I’ve created a user log in so you can access a course and see the issue. The site is http://www.tsi-corp.com, your user name is Sushil Adhikari and your password is password123. If you log in and then click on My Account in the upper right hand corner it will take you to courses, then click on Shally Test Program and then launch the course. If you exit and then launch the course to resume again, you will see the missing button. I also made this reply private since I’m sending log in information. If for some reason this is visible to others, would you please delete this reply?

Thanks

[Sushil Adhikari]

Hi there,

I had tried to login with the given credentials but fails to do, could you please confirm with login details?

Thanks

[Kristina]

I’ve reset the password back to password123 – the username is case sensitive with a space – I just logged in with it and it worked. I didn’t have your email so I had to add mine to the account. You can also log in with this email as the user name: [email protected]

[Sushil Adhikari]

Hi Kristina,

We are sorry for the inconvenience caused, we didn’t find your exact issue. Could you try by activating other WordPress Standard themes and see if this issue exists or not. If issue exist on other themes as well then you need to consult to respective plugin author else you can send us possible screenshot of the page where you are getting issue.

Thanks

[Kristina]

I’ve attached a sheet on the steps. The site is up so I can’t change the theme at this moment. I hope these will illustrate when it’s happening. Please let me know if I can provide more information. We contacted the LMS LearnDash and they told us it was most likely a theme issue.
Thanks

[Sushil Adhikari]

Hi Kristina,

Thank you very much for your patience, We are able to replicate error on our end with effective-emails-to-passive-candidates-course course.

Here is what we found.

There is no text coming for ok button , please see attached screenshot below. All css are applied inline and we guess this button is rendered using jQuery. If there is conflict with theme js then please try by removing js script from functions.php. You can look on puresimple_scripts() of functions.php. You can comment out wp_enqueue_script() for checking.for an example.

function puresimple_scripts() {
//wp_enqueue_script( 'puresimple-extras', get_template_directory_uri() . '/js/puresimple-extras.js', array( 'jquery' ), '20141203', true);
}

If this also doesn’t help try by deactivating other plugins and see if issue exists. If still deactivating won’t help then it is 100% issue from lms plugin.

Note: If you are not technically familiar with WorPress we highly recommend to take help from a developer, otherwise you may got you some php error.

Thanks

[Sushil Adhikari]

screenshot

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[Kristina]

Thank you so much for taking a look!

[Sushil Adhikari]

You welcome Kristina, Hope you find the solutions of your issue.

Best Regards

[Author]

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