Missing Button Label

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This topic contains 10 replies, has 2 voices, and was last updated by  Sushil Adhikari 2 years, 4 months ago.

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  • #46491

    Kristina
    Participant

    Hi,

    When a user resumes a course we are missing the “ok” on the button with the pop up box to resume. Has anyone experienced this? We were told by our LMS plugin company that this was a theme issue.

    Thanks,

    Courtney

    #46504

    Sushil Adhikari
    Moderator

    Hi Kristina,

    Could you please provide site url of the page where you are encountering this issue. If this is from our theme we will definitely provide you proper solution.

    Thanks

    #46718

    Kristina
    Participant
    This reply has been marked as private.
    #46737

    Sushil Adhikari
    Moderator

    Hi there,

    I had tried to login with the given credentials but fails to do, could you please confirm with login details?

    Thanks

    #46739

    Kristina
    Participant
    This reply has been marked as private.
    #46794

    Sushil Adhikari
    Moderator

    Hi Kristina,

    We are sorry for the inconvenience caused, we didn’t find your exact issue. Could you try by activating other WordPress Standard themes and see if this issue exists or not. If issue exist on other themes as well then you need to consult to respective plugin author else you can send us possible screenshot of the page where you are getting issue.

    Thanks

    #46800

    Kristina
    Participant

    I’ve attached a sheet on the steps. The site is up so I can’t change the theme at this moment. I hope these will illustrate when it’s happening. Please let me know if I can provide more information. We contacted the LMS LearnDash and they told us it was most likely a theme issue.
    Thanks

    #46813

    Sushil Adhikari
    Moderator

    Hi Kristina,

    Thank you very much for your patience, We are able to replicate error on our end with effective-emails-to-passive-candidates-course course.

    Here is what we found.

    There is no text coming for ok button , please see attached screenshot below. All css are applied inline and we guess this button is rendered using jQuery. If there is conflict with theme js then please try by removing js script from functions.php. You can look on puresimple_scripts() of functions.php. You can comment out wp_enqueue_script() for checking.for an example.

    function puresimple_scripts() {
    //wp_enqueue_script( 'puresimple-extras', get_template_directory_uri() . '/js/puresimple-extras.js', array( 'jquery' ), '20141203', true);
    }

    If this also doesn’t help try by deactivating other plugins and see if issue exists. If still deactivating won’t help then it is 100% issue from lms plugin.

    Note: If you are not technically familiar with WorPress we highly recommend to take help from a developer, otherwise you may got you some php error.

    Thanks

    #46814

    Sushil Adhikari
    Moderator

    screenshot

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    #46820

    Kristina
    Participant

    Thank you so much for taking a look!

    #46873

    Sushil Adhikari
    Moderator

    You welcome Kristina, Hope you find the solutions of your issue.

    Best Regards

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