Missing Icons

Tagged: icons

This topic has 4 replies, 2 voices, and was last updated 4 years, 11 months ago by Bidur.

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November 2, 2017 at 7:45 pm #51621
asteckles
Participant
Most of the icons are missing on the desktop version (all browsers). http://tesolassistant.com/
- This topic was modified 4 years, 11 months ago by asteckles.
November 3, 2017 at 8:24 am #51687

Bidur
Moderator

Hello steckles,

Have you checked if there are any conflicting plugins hindering the icons work? If not try deactivating any third party plugins,reactivate and check one by one.
Also try clearing the browser cache and reload again.
Let us know if it works.

Thanks!

November 4, 2017 at 10:19 pm #51707

asteckles
Participant

just noticed all the icons belong to a plugin called ‘ultimate member’. deactivated all other plugins and reinstalled UM, same problem. their tech support says it’s an issue with the theme. UM has over 70,000 installs, might be worth investigating.

November 5, 2017 at 5:15 am #51720

asteckles
Participant

on further testing the problem occurs when the Site Address (URL) is updated.

November 6, 2017 at 8:37 am #51757

Bidur
Moderator

Strange ! We’ve tested the theme and the icons are laoding fine. Must be some set up conflict. Make sure you don’t have any server or web host issues.

Note: Mail us your log in details if nothing is working.

Thanks!
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