Missing Icons

[asteckles]

Most of the icons are missing on the desktop version (all browsers). http://tesolassistant.com/

• This topic was modified 3 years, 5 months ago by asteckles.

[Bidur]

Hello steckles,

Have you checked if there are any conflicting plugins hindering the icons work? If not try deactivating any third party plugins,reactivate and check one by one.
Also try clearing the browser cache and reload again.
Let us know if it works.

Thanks!

[asteckles]

just noticed all the icons belong to a plugin called ‘ultimate member’. deactivated all other plugins and reinstalled UM, same problem. their tech support says it’s an issue with the theme. UM has over 70,000 installs, might be worth investigating.

[asteckles]

on further testing the problem occurs when the Site Address (URL) is updated.

[Bidur]

Strange ! We’ve tested the theme and the icons are laoding fine. Must be some set up conflict. Make sure you don’t have any server or web host issues.

Note: Mail us your log in details if nothing is working.

Thanks!

[Author]

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