Refund then upgrade?

This topic has 4 replies, 8 voices, and was last updated 7 years, 8 months ago by Sushil Adhikari.

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April 8, 2014 at 3:28 am #14988

Smilingruby
Member

Hello,
Great themes! I purchased the Encounters theme about 1 1/2 weeks ago and now realize that a 6 mo membership is best for my needs. Can I be refunded for the theme and then do the membership? Waiting on signing up until I have the facts. 🙂

April 8, 2014 at 3:50 am #19630

Sushil Adhikari
Moderator

Actually, I will save you some money…I didn’t know you already had a theme, but because you do, you can upgrade your Support Membership to a Theme Membership. Go to the Support page, then at the bottom click on Your Memberships, then click on the membership name (it’s linked) and then upgrade to one of the 2 theme membership options. Easier to do it as an upgrade.

April 8, 2014 at 3:54 am #19631

Smilingruby
Member

Wow, thank you so much! I really appreciate the easier transition. 🙂

April 8, 2014 at 4:01 am #19632

Smilingruby
Member

It’s been one of those days… I apologize for the inconvenience of my false starts for the upgrade process. I’m going to do it the way you told me now.
Have a great day! 🙂

April 8, 2014 at 4:03 am #14989

Sushil Adhikari
Moderator

No worries… I have those kinds of days myself.
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