So sorry for the bad news but customize don’t work

Home Forums WordPress Themes – Premium Encounters So sorry for the bad news but customize don’t work

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  • #15124
    Prisca
    Participant

    Hello

    I upgraded WP 3.91 on a test site and downloaded the latest version of Encounters. The customize dropdowns are not working. I tested with twenty Fourteen and all is working fine. I also tested Celestial latest version and it is not working either.

    PLEASE please could you update so your themes work with 3.9? Pretty please. We have a problem with your themes since version 3.9.

    Thank you so much 🙂

    #19858
    Sushil Adhikari
    Moderator

    Hate to be bring bad news back at you….but the customizer works for me and I can open the tabs with it. I did my theme updates on WP 3.9.1, updated the live demo sites, and still they work. I did this with Encounters and Celestial Reloaded. I can only suggest you grant me admin access (send through Email Support) and I will check this out but I can honestly guarantee you that the latest versions are working in WP 3.9.1.

    How did you update the theme(s) ?

    Here is a screenshot of the first tab opened…running on WP 3.9.1 and the latest version of Encounters which I installed just moments ago on a live test site as well.

    opened-tab.jpg

    #19859
    Prisca
    Participant

    Hello and thank you as always for the quick reply.

    Hmmm.. that’s bizzare. May be it’s firefox? I am again reverting to 3.8 even on my test site. Once uploaded I will go back to 3.91 and send you the login. I have all your latest versions – just did that this afternoon. Just quick check with 3.8 all works perfect. Now back to 3.91. Nothing opens but if I click on the save (customize) then I have that: 414 Request-URI Too Large.

    OK GOOD NEWS…haha..I am writing while testing. I disabled some plugins and now it works! BEAUTIFUL! Thanks you so much and so sorry I bugged you 🙂

    Have a great weekend. Cheers

    Will send login

    #19860
    Prisca
    Participant

    Oops..no need to send login 🙂

    #19861
    Sushil Adhikari
    Moderator

    No worries… I will send you the bill :whistle:

    #15125
    Prisca
    Participant

    Oh boy…I’d better stop screwing up huh !! 😀

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