Theme install failed

[Sushil Adhikari]

Hi there,

Please do not use support forum for sharing your login details. If you need to send us your login details please mail us at [email protected]

For the security purpose we had deleted your previous message and please change your ftp and wp-login details as soon as possible so your site will not be accessed by unauthorized person.

Regardin to theme installation please see this tutorial https://www.styledthemes.com/flat-responsive-setup/366-installing-flat-responsive

If you got any problems on this don’t hesitate to come back to us, we will be more than glad to assist you.

Thanks

[Novie]

HI there, could you please helpme . I have just installed the paid version and the child theme followed the instructions exactly. then after I clicked activate the website jsut went white blank page. Now i can even get onto the dashboard or anything. What should I do?

[Binaya D]

HI Novie,

We visit your site but it works fine here, so could you please explain more about your issue with screenshots, so that it will be easy to both of us to find the solution asap. We hope you understand.

Thanks

[Novie]

Hi Binaya, what happened yesterday was that it somehow deleted the wordpress completely. I went onto c panel and it had deleted my wordpress so i had to install wordpress and install the theme again. but this time i didnt use the child theme. So that’s why it works fine now. Not sure why activating the child theme caused that.

[Bidur]

Hi Novie,

Could you please send us WP-login as well as cPanel/FTP details of your site via mail, so that it will be easy to both of us to find the solution asap. We hope you understand.
We look forward to your respond.

Email Address: [email protected]

Thanks

[John Bourke]

Hi,

Possibly related – I’ve just done a clean install of Flat Responsive 1.2.2 and while it installed fine, I get an error when I install the Child theme ….this might be the cause of the problem. The error message is:

Broken Themes

The following themes are installed but incomplete. Themes must have a stylesheet and a template.

Name Description
Flat Responsive Child The parent theme is missing. Please install the “flat-responsive-pro” parent theme.

The last line is confusing as “flat-responsive-pro” is installed and active….but it might point to the root cause.

Bye for now,
John

[Binaya D]

Hi John,

There will be no problem with that message, if you got the problem then please let us know.

Thanks

[John Bourke]

Hi Binya,

I do get that error and there is a problem – the child theme doesn’t install (of course, it might be a separate issue).

Thanks,
John

[Binaya D]

Hi John,

If you are facing problem in installing child theme, then please send us your WP-login details via mail. So that it will be easy to both of us to find the solution asap.

We hope you understand.

Thanks

[Author]

Posts