February 12, 2016 at 8:05 pm #17053Sushil AdhikariModerator
Please do not use support forum for sharing your login details. If you need to send us your login details please mail us at [email protected]
For the security purpose we had deleted your previous message and please change your ftp and wp-login details as soon as possible so your site will not be accessed by unauthorized person.
Regardin to theme installation please see this tutorial https://www.styledthemes.com/flat-responsive-setup/366-installing-flat-responsive
If you got any problems on this don’t hesitate to come back to us, we will be more than glad to assist you.
ThanksFebruary 24, 2016 at 3:34 pm #22490NovieMember
HI there, could you please helpme . I have just installed the paid version and the child theme followed the instructions exactly. then after I clicked activate the website jsut went white blank page. Now i can even get onto the dashboard or anything. What should I do?February 25, 2016 at 6:45 am #22436
We visit your site but it works fine here, so could you please explain more about your issue with screenshots, so that it will be easy to both of us to find the solution asap. We hope you understand.
ThanksFebruary 25, 2016 at 7:29 am #22493NovieMember
Hi Binaya, what happened yesterday was that it somehow deleted the wordpress completely. I went onto c panel and it had deleted my wordpress so i had to install wordpress and install the theme again. but this time i didnt use the child theme. So that’s why it works fine now. Not sure why activating the child theme caused that.February 26, 2016 at 7:46 am #22504BidurModerator
Could you please send us WP-login as well as cPanel/FTP details of your site via mail, so that it will be easy to both of us to find the solution asap. We hope you understand.
We look forward to your respond.
Email Address: [email protected]
ThanksFebruary 27, 2016 at 2:39 am #22507John BourkeParticipant
Possibly related – I’ve just done a clean install of Flat Responsive 1.2.2 and while it installed fine, I get an error when I install the Child theme ….this might be the cause of the problem. The error message is:
The following themes are installed but incomplete. Themes must have a stylesheet and a template.
Flat Responsive Child The parent theme is missing. Please install the “flat-responsive-pro” parent theme.
The last line is confusing as “flat-responsive-pro” is installed and active….but it might point to the root cause.
Bye for now,
JohnFebruary 29, 2016 at 12:44 pm #22519
There will be no problem with that message, if you got the problem then please let us know.
ThanksFebruary 29, 2016 at 1:08 pm #22522John BourkeParticipant
I do get that error and there is a problem – the child theme doesn’t install (of course, it might be a separate issue).
JohnMarch 1, 2016 at 7:26 am #17054
If you are facing problem in installing child theme, then please send us your WP-login details via mail. So that it will be easy to both of us to find the solution asap.
We hope you understand.
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