HI there, could you please helpme . I have just installed the paid version and the child theme followed the instructions exactly. then after I clicked activate the website jsut went white blank page. Now i can even get onto the dashboard or anything. What should I do?
Hi Binaya, what happened yesterday was that it somehow deleted the wordpress completely. I went onto c panel and it had deleted my wordpress so i had to install wordpress and install the theme again. but this time i didnt use the child theme. So that’s why it works fine now. Not sure why activating the child theme caused that.
Could you please send us WP-login as well as cPanel/FTP details of your site via mail, so that it will be easy to both of us to find the solution asap. We hope you understand.
We look forward to your respond.
Possibly related – I’ve just done a clean install of Flat Responsive 1.2.2 and while it installed fine, I get an error when I install the Child theme ….this might be the cause of the problem. The error message is:
The following themes are installed but incomplete. Themes must have a stylesheet and a template.
Flat Responsive Child The parent theme is missing. Please install the “flat-responsive-pro” parent theme.
The last line is confusing as “flat-responsive-pro” is installed and active….but it might point to the root cause.