Top of pages doesn't extend across on mobile devices

Home Forums WordPress Themes – Premium Encounters Top of pages doesn't extend across on mobile devices

This topic contains 3 replies, has 2 voices, and was last updated by  Sushil Adhikari 2 years, 8 months ago.

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  • #40763

    Bob Deaver
    Participant

    On all pages except my homepage, the top area of my page (logo and menus) doesn’t extend across the page on mobile devices. It’s fine on other devices. I guess that’s the header section and I’ve tried everything I can think of to fix it. I’m not sure why it works on one page and not the others. The site is gardenandsoul.com and the Encounters version is from either 2013 or 2014.

    #40831

    Sushil Adhikari
    Moderator

    Dear Bob Deaver,

    Thank you for contacting Styled Themes.

    We had reviewed your site and found that jquery is making trouble while extending menu. So we request you to check by deactivating every plugin and check if problems still persist. And if you had done customization of theme then please check for function with prefix MM, this plugin is creating error on console.

    It seems you are using obsolete version of encounters ie 1.6.7, we are already on to version 3.0.0. Please update your theme to latest version.

    Note: Please take a back-up of your whole site so you can take immediate action when disaster occurs.

    Thanks

    #40897

    Bob Deaver
    Participant

    Thanks for your suggestions. Deactivating plugins hasn’t solved the problem, but I’ll keep working on this. Do I need to renew my subscription to get an updated version of Encounters? Also, once I have the update, how do I install it? I just don’t want to lose any part of my site. Thanks.

    #40910

    Sushil Adhikari
    Moderator

    Hello Bob Deaver,

    Yes, you need to renew your subscription for getting theme update. If you had done custom changes on parent theme file itself then updating the theme will lost your all custom changes.

    Please take a backup of your site before proceeding. Normally we use duplicator plugin to make a backup. https://wordpress.org/plugins/duplicator/

    Here is the video tutorials how to use duplicator and save it to your local computer https://www.youtube.com/watch?v=VdvOGV2eIjE

    Let us know if you have any more queries regarding to our StyledThemes, we will be happy to help you.

    Thanks

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