- This topic has 3 replies, 2 voices, and was last updated 6 years, 11 months ago by .
Viewing 4 posts - 1 through 4 (of 4 total)
Viewing 4 posts - 1 through 4 (of 4 total)
- You must be logged in to reply to this topic.
Home › Forums › WordPress Themes – Premium › Encounters › Top of pages doesn't extend across on mobile devices
Tagged: does not extend across page, does not fill page, encounters, header extending across, mobile, mobile devices
On all pages except my homepage, the top area of my page (logo and menus) doesn’t extend across the page on mobile devices. It’s fine on other devices. I guess that’s the header section and I’ve tried everything I can think of to fix it. I’m not sure why it works on one page and not the others. The site is gardenandsoul.com and the Encounters version is from either 2013 or 2014.
Dear Bob Deaver,
Thank you for contacting Styled Themes.
We had reviewed your site and found that jquery is making trouble while extending menu. So we request you to check by deactivating every plugin and check if problems still persist. And if you had done customization of theme then please check for function with prefix MM, this plugin is creating error on console.
It seems you are using obsolete version of encounters ie 1.6.7, we are already on to version 3.0.0. Please update your theme to latest version.
Note: Please take a back-up of your whole site so you can take immediate action when disaster occurs.
Thanks
Thanks for your suggestions. Deactivating plugins hasn’t solved the problem, but I’ll keep working on this. Do I need to renew my subscription to get an updated version of Encounters? Also, once I have the update, how do I install it? I just don’t want to lose any part of my site. Thanks.
Hello Bob Deaver,
Yes, you need to renew your subscription for getting theme update. If you had done custom changes on parent theme file itself then updating the theme will lost your all custom changes.
Please take a backup of your site before proceeding. Normally we use duplicator plugin to make a backup. https://wordpress.org/plugins/duplicator/
Here is the video tutorials how to use duplicator and save it to your local computer https://www.youtube.com/watch?v=VdvOGV2eIjE
Let us know if you have any more queries regarding to our StyledThemes, we will be happy to help you.
Thanks
With our premium themes, we offer access to site documentation, video tutorials and timely support. Even if you have just started on WordPress, our support staff have the patience to help you create appealing sites gracefully.
Company
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.To find out more, including how to control cookies, see here: Privacy Policy
© Copyright © 2023 Styled Themes. All Right Reserved.