update to WP 4.5. no more customisation possible

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  • #17229
    Aki Christina
    Participant

    Hey 🙂

    After the update to WP 4.5 I have no more customisation options. See screenshot below.

    Plugins are all deactivated.
    FireShotScreenCapturechristinakorb.png

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    #22721
    Sushil Adhikari
    Moderator

    Hi Aki Christina,

    if you are using free version of puresimple, then we had already updated to latest version. And we had checked our theme on latest version but we didn’t find any error. So could you please provide your wp login detail so we can find the exact issue.

    We looks forward for your response.

    Thanks

    #22728
    Randy Niedz
    Member

    Same here. Customize worked fine but as soon as I upgraded to 4.5 customization no longer worked both on Pure & Simple and on Preferential.

    #22731
    Sushil Adhikari
    Moderator

    Hi Randy Niedz,

    Sorry for the inconvenience, We had checked our theme-pure and simple on latest WP4.5 and its working fine here. So make sure you are using latest version
    of pure simple.
    If still you are facing the customization issue, please send us your wp login details at [email protected].

    Note: Please take a backup of your site before preceding, so you can take a action when disaster strikes. And also please try by deactivating all plugins, so we can be sure that this issue is not the plugin conflict.

    Thanks

    #22745
    Aki Christina
    Participant

    I had a broken installation of another chiltheme and did not get aware of the notification.
    Unistalled it and now my Pure & Simple childtheme works nearly well, except:

    Customization -> Font Management -> Widget Title Size
    displays [object Object]

    and no value is possible.

    Any idea or do you need access?

    Greetings
    Aki Christina

    #22746
    Sushil Adhikari
    Moderator

    Thanks for your suggestion, Aki Christina. We will soon release our latest version fixing this issue. Most probably today we will release our updated version.

    Thanks

    #22752
    Sushil Adhikari
    Moderator

    Hi Aki Christina,

    We had update our version to 1.5.0 fixing above issue. So we request you to update your theme to latest version.

    Note: Please take a backup of your site before proceeding so you will be in position to take action when disaster strikes.
    . Normally we use duplicator plugin to make a backup.https://wordpress.org/plugins/duplicator/.

    Here is the video tutorials how to use duplicator and save it to your local computer https://www.youtube.com/watch?v=VdvOGV2eIjE

    Thanks

    #22757
    Aki Christina
    Participant

    Customization works fine as far as I can see.

    Thank you.

    #22758
    Sushil Adhikari
    Moderator

    Thank you Aki Christina, for your response, feels free to come back to us, if you got any issue on our theme . We will be more than glad to assist you

    Thanks.

    #22840
    pondhopper
    Participant

    I updated to WP 4.5 and customization no longer works. The customization page would not even load (blank white screen). I disabled all plugins and I could get the customization dashboard to appear, but the only option is to change the theme, non of the other functionality is there. I have checked and am running php5.4(native) and all other plugins are up to date. I am running a child theme of pure & simple – the parent theme is version 1.3.1. If I install the 1.5 parent theme will I lost the customization that I added through customizer – or is that contained within the child theme?

    #22842
    Binaya D
    Participant

    Hi Sarah,

    If you have use the child theme for the customization and other changes, then you will not loose the data, so you can update you theme. We hope you understand, if not then please let us know.

    Note: Please take a backup of your site before proceeding so you will be in position to take action when disaster strikes.
    Normally we use duplicator plugin to make a backup.wordpress.org/plugins/duplicator/.

    Here is the video tutorials how to use duplicator and save it to your local computer http://www.youtube.com/watch?v=VdvOGV2eIjE

    Thanks

    #22846
    pondhopper
    Participant

    But can I assume that if I was running a child theme, the customizer stylings were saved to the child theme not the parent theme? Everything else is contained in a CSS plugin – so I know that is OK.

    #17230
    Binaya D
    Participant

    Hi Sarah,

    If you have use the plugin to keep the css, then also there will be no problem, you can just update your theme. We hope you understand.

    Thanks

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