WooCommerce Shop page is empty

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This topic contains 3 replies, has 2 voices, and was last updated by  Bidur 1 year, 9 months ago.

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  • #53550

    Hi,

    After updating template 4.2.7 my product page is empty.
    I deleted it, empty trash, create a new one but it is still showing no products.

    How can I get help to get my shop work again ?

    Pierre-Ed.

    #53556

    Bidur
    Moderator

    Hello Pierre-Ed,

    Could you show us how you’ve set your woocommerce pages? Also share us your site url so we can track the issue.

    Thanks!

    #53557

    Thank you for answering my post

    Shop page was working well. But now no item is shown : http://swissphytomedics.ch/shop/

    My system report :
    ### WordPress Environment ###

    Home URL: http://swissphytomedics.ch
    Site URL: http://swissphytomedics.ch
    WC Version: 3.2.6
    Log Directory Writable: ✔
    WP Version: 4.9.1
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.1.0
    PHP Post Max Size: 300 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.26.0
    OpenSSL/1.0.1t

    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.52 – We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 300 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.2.6
    WC Database Prefix: wp_29963_
    MaxMind GeoIP Database: ✔
    Total Database Size: 6.45MB
    Database Data Size: 5.09MB
    Database Index Size: 1.36MB
    wp_29963_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB
    wp_29963_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
    wp_29963_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.03MB
    wp_29963_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_29963_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_29963_commentmeta: Data: 0.00MB + Index: 0.01MB
    wp_29963_comments: Data: 0.04MB + Index: 0.03MB
    wp_29963_cpd_counter: Data: 3.09MB + Index: 0.78MB
    wp_29963_dynamic_widgets: Data: 0.00MB + Index: 0.00MB
    wp_29963_links: Data: 0.00MB + Index: 0.00MB
    wp_29963_options: Data: 0.87MB + Index: 0.09MB
    wp_29963_postmeta: Data: 0.31MB + Index: 0.21MB
    wp_29963_posts: Data: 0.40MB + Index: 0.05MB
    wp_29963_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_29963_terms: Data: 0.00MB + Index: 0.01MB
    wp_29963_term_relationships: Data: 0.00MB + Index: 0.00MB
    wp_29963_term_taxonomy: Data: 0.00MB + Index: 0.00MB
    wp_29963_usermeta: Data: 0.14MB + Index: 0.09MB
    wp_29963_users: Data: 0.01MB + Index: 0.02MB
    wp_29963_vod_folder: Data: 0.00MB + Index: 0.00MB
    wp_29963_vod_player: Data: 0.00MB + Index: 0.00MB
    wp_29963_vod_playlist: Data: 0.00MB + Index: 0.00MB
    wp_29963_vod_upload: Data: 0.00MB + Index: 0.00MB
    wp_29963_vod_video: Data: 0.00MB + Index: 0.00MB
    wp_29963_wpgmza: Data: 0.02MB + Index: 0.00MB
    wp_29963_wpgmza_categories: Data: 0.02MB + Index: 0.00MB
    wp_29963_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB
    wp_29963_wpgmza_maps: Data: 0.02MB + Index: 0.00MB
    wp_29963_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB
    wp_29963_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB

    ### Post Type Counts ###

    attachment: 20
    custom_css: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    nav_menu_item: 8
    page: 9
    post: 1
    product: 5
    quantity-rule: 1
    revision: 198
    rp_shop_giftcard: 1
    safecss: 1
    shop_coupon: 3
    shop_order: 87
    shop_order_refund: 5
    testonials: 14
    wpcf7_contact_form: 1

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (15) ###

    Contact Form 7: by Takayuki Miyoshi – 4.9.2
    Count Per Day: by Tom Braider – 3.5.7
    Disable Comments: by Samir Shah – 1.7.1
    Font Awesome Shortcodes: by M. W. Delaney – 4.2
    Hide Title: by Brandon Kraft & Randall Runnels – 1.0.4
    Jetpack by WordPress.com: by Automattic – 5.7
    Page Builder: Live Composer – drag and drop website builder (visual front end site editor): by Live Composer Team – 1.3.9
    Remove Widget Titles: by Stephen Cronin – 1.0
    SI Captcha Anti-Spam: by fastsecure – 3.0.3 – Not tested with the active version of WooCommerce
    VOD Infomaniak: by Infomaniak Staff – 1.3.11
    Widget CSS Classes: by C.M. Kendrick – 1.5.2.1
    WooCommerce: by Automattic – 3.2.6
    WordPress HTTPS: by Mike Ems – 3.4.0
    WP Google Maps: by WP Google Maps – 6.4.07
    WP Super Cache: by Automattic – 1.5.9

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #23 – /shop/
    Cart: #461 – /cart/
    Checkout: #462 – /checkout/
    My account: #463 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Flat Responsive Pro
    Version: 4.2.7
    Author URL: https://www.styledthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    Overrides: flat-responsive-pro/woocommerce/cart/cart-shipping.php
    flat-responsive-pro/woocommerce/cart/proceed-to-checkout-button.php
    flat-responsive-pro/woocommerce/checkout/form-checkout.php
    flat-responsive-pro/woocommerce/checkout/form-shipping.php
    flat-responsive-pro/woocommerce/content-product.php

    `

    #53689

    Bidur
    Moderator

    Could you show us how you’ve added products in your shop page at your backend through screenshots?

    Thanks!

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