WooCommerce Shop page is empty

[Hunkeler Pierre-Edouard]

Hi,

After updating template 4.2.7 my product page is empty.
I deleted it, empty trash, create a new one but it is still showing no products.

How can I get help to get my shop work again ?

Pierre-Ed.

[Bidur]

Hello Pierre-Ed,

Could you show us how you’ve set your woocommerce pages? Also share us your site url so we can track the issue.

Thanks!

[Hunkeler Pierre-Edouard]

Thank you for answering my post

Shop page was working well. But now no item is shown : http://swissphytomedics.ch/shop/

My system report :
### WordPress Environment ###

Home URL: http://swissphytomedics.ch
Site URL: http://swissphytomedics.ch
WC Version: 3.2.6
Log Directory Writable: ✔
WP Version: 4.9.1
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.0
PHP Post Max Size: 300 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.26.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.52 – We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 300 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.2.6
WC Database Prefix: wp_29963_
MaxMind GeoIP Database: ✔
Total Database Size: 6.45MB
Database Data Size: 5.09MB
Database Index Size: 1.36MB
wp_29963_woocommerce_sessions: Data: 0.05MB + Index: 0.00MB
wp_29963_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
wp_29963_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.03MB
wp_29963_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_29963_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_29963_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_29963_comments: Data: 0.04MB + Index: 0.03MB
wp_29963_cpd_counter: Data: 3.09MB + Index: 0.78MB
wp_29963_dynamic_widgets: Data: 0.00MB + Index: 0.00MB
wp_29963_links: Data: 0.00MB + Index: 0.00MB
wp_29963_options: Data: 0.87MB + Index: 0.09MB
wp_29963_postmeta: Data: 0.31MB + Index: 0.21MB
wp_29963_posts: Data: 0.40MB + Index: 0.05MB
wp_29963_termmeta: Data: 0.00MB + Index: 0.01MB
wp_29963_terms: Data: 0.00MB + Index: 0.01MB
wp_29963_term_relationships: Data: 0.00MB + Index: 0.00MB
wp_29963_term_taxonomy: Data: 0.00MB + Index: 0.00MB
wp_29963_usermeta: Data: 0.14MB + Index: 0.09MB
wp_29963_users: Data: 0.01MB + Index: 0.02MB
wp_29963_vod_folder: Data: 0.00MB + Index: 0.00MB
wp_29963_vod_player: Data: 0.00MB + Index: 0.00MB
wp_29963_vod_playlist: Data: 0.00MB + Index: 0.00MB
wp_29963_vod_upload: Data: 0.00MB + Index: 0.00MB
wp_29963_vod_video: Data: 0.00MB + Index: 0.00MB
wp_29963_wpgmza: Data: 0.02MB + Index: 0.00MB
wp_29963_wpgmza_categories: Data: 0.02MB + Index: 0.00MB
wp_29963_wpgmza_category_maps: Data: 0.02MB + Index: 0.00MB
wp_29963_wpgmza_maps: Data: 0.02MB + Index: 0.00MB
wp_29963_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB
wp_29963_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 20
custom_css: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 8
page: 9
post: 1
product: 5
quantity-rule: 1
revision: 198
rp_shop_giftcard: 1
safecss: 1
shop_coupon: 3
shop_order: 87
shop_order_refund: 5
testonials: 14
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

### Active Plugins (15) ###

Contact Form 7: by Takayuki Miyoshi – 4.9.2
Count Per Day: by Tom Braider – 3.5.7
Disable Comments: by Samir Shah – 1.7.1
Font Awesome Shortcodes: by M. W. Delaney – 4.2
Hide Title: by Brandon Kraft & Randall Runnels – 1.0.4
Jetpack by WordPress.com: by Automattic – 5.7
Page Builder: Live Composer – drag and drop website builder (visual front end site editor): by Live Composer Team – 1.3.9
Remove Widget Titles: by Stephen Cronin – 1.0
SI Captcha Anti-Spam: by fastsecure – 3.0.3 – Not tested with the active version of WooCommerce
VOD Infomaniak: by Infomaniak Staff – 1.3.11
Widget CSS Classes: by C.M. Kendrick – 1.5.2.1
WooCommerce: by Automattic – 3.2.6
WordPress HTTPS: by Mike Ems – 3.4.0
WP Google Maps: by WP Google Maps – 6.4.07
WP Super Cache: by Automattic – 1.5.9

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #23 – /shop/
Cart: #461 – /cart/
Checkout: #462 – /checkout/
My account: #463 – /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Flat Responsive Pro
Version: 4.2.7
Author URL: https://www.styledthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: flat-responsive-pro/woocommerce/cart/cart-shipping.php
flat-responsive-pro/woocommerce/cart/proceed-to-checkout-button.php
flat-responsive-pro/woocommerce/checkout/form-checkout.php
flat-responsive-pro/woocommerce/checkout/form-shipping.php
flat-responsive-pro/woocommerce/content-product.php

`

[Bidur]

Could you show us how you’ve added products in your shop page at your backend through screenshots?

Thanks!

[Author]

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