[blake more]

i deactivated the header and footer post insertion plugins and that did not work…the i deactivate the mailchimp pop up and voila, the menu is working again..thanks for your assistance!

[blake more]

No I have not changed any theme files, although I do have a child’s theme, but did not add any css in the code editor. The site has been working perfectly, however the creator of our 3d interactive map on the front page did update the link on his end, but i can’t imagine that would cause any issues. The site worked great for nearly a year…i have done no updates lately — other than plugins, and i’m wondering if “header and footer” to insert some mailchimp newsletter sign up message on the front page….but when i go back to those, i no longer see any code? but these worked fine until just a few weeks ago.

maisondecheveux.com

[blake more]

strange, but when I opened the customizer, 400 was already entered in the field…perhaps that was left over from before? If at a value of 400, how does this change?

@media screen and (max-width: 1024px) {
#la-banner {
background-size: cover;
min-height: 268px!important;
}
}
@media screen and (max-width: 780px) {
#la-banner {
background-size: cover;
min-height: 226px!important;
}
}
@media screen and (max-width: 650px) {
#la-banner {
background-size: cover;
min-height: 190px!important;
}
}
@media screen and (max-width: 550px) {
#la-banner {
background-size: cover;
min-height: 146px!important;
}
}
@media screen and (max-width: 440px) {
#la-banner {
background-size: cover;
min-height: 110px!important;
}
}

I’m not so good at figuring out media screen ratios!

thank you — getting so close!
blake

[blake more]

thank you…
since according to my theme customizer the them calls for 2560 x 400 (see attached screenshot), I’m a bit confused by your assertion that the theme “clearly recommends 2560 x 150” — can you please show me where this is in the documentation?

as a result, I did not feel your dimensions would work, so instead, I simply removed the header from mobile and tablet views, and now it know it is: #la-banner

this works, but of course, I would rather have a responsive header…I am really wanting to know how you got the 150 number….(in the screenshot, the “400” value in the “custom header image” box was already there…so i did not add it…in fact, when i tried to eliminate that value, the entire header goes away…

thanks again for your help

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[blake more]

still looking for a way to remove the header (not the menu or logo) on mobile…the code you provided above left the header but elimintated the menu and the logo..the opposite of what i am looking for…please assist, and the update to 4.1.8 seemed not to have solved the unresponsive header problem (your theme template says it has to be 2560 x 400, which is what I created and uploaded to the header section of customizer.

thank you

[blake more]

I tried that code…and now i see why you ssay it is working perfectly — the menu header is fine…it is the header image that is not responsive…it is too big on mobile…if you look at it on a tablet or phone, it cuts off and does not resize…it looks great on a desktop…

i tried the code but it made the entire menu go away…which is definitely not what i would want, as it makes navigation between pages impossible…

so, to be clear… want to remove the header image on mobile/tablet view — or make it responsive…now it just cuts off and looks terrible…is that the lavish_banner instead of the lavish head?

please advise…

also, am i now using the most current theme version 4.1.8? can you tell? as I thought this would fix my mobile display issue

thank you again and again!

[blake more]

that is exactly what i did — backup is complete, deletion of old lavish pro complete, new lavish pro parent installed, child theme reactivated…that part appears to be complete, but i’m still not seeing the mobile header bug fix? do you have some simple code (like what i wrote above) so i can hide my header on a mobile device…

thank you

[blake more]

okay, so i think i updated? i deactivated the child theme, deleted the lavish pro parent, reinstalled the updated the lavish pro parent, then reactivated the child theme…

but on my mobile phone, the header is still not responsive? i tried to remove it on a mobile with a few code options, but they all failed…

so i must be using the wrong code…

@media only screen and (device-width: 990px){
#header {
display:none;
}
}

how can i get the header just not to display on a mobile device?
as it still does not work

thanks!

[blake more]

never mind…i figured it out..it was merely fear….fingers crossed!

[blake more]

see no delete button

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[blake more]

I have the zip file, but the parent theme is not “deleteable”, as there is no “delete” button in the bottom right corner of the themes page like it shows on the tutorial?

sorry, i am not trying to be difficult, but it is just not very intuitive!

[blake more]

i did but i’m confused, do i delete the child version or the parent version? that is not clear in the tutorial. thanks…

[blake more]

this is the error message i got when i tried to install the lavish pro 4.1.8 version:

Installing Theme from uploaded file: lavish-pro.4.1.8.zip
Unpacking the package…

Installing the theme…

Destination folder already exists. /home/content/p3pnexwpnas15_data02/11/3742211/html/wp-content/themes/lavish-pro/

Theme install failed.

i have no idea what to do now??!

help!

[blake more]

thank you…but if i activate the parent theme, i lose my child theme? so the tutorial just looks like it is for installing anew theme…but i have lavish pro and lavish pro child installed already in my themes folder, but as you see in my screenshot, there is no way to update them…

so i have the zip of the update, but if i install and activate, i lose my child theme…so i am not sure how to proceed, as the tutorial does not describe this scenario…

thank you

[blake more]

also, i was able to login to my theme account and i downloaded “lavish-pro.4.1.8.zip” but not sure how to update the child theme i’m using with it…getting closer…and again, thank you!!! hopefully this is the last round of support i will need!!

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